Frequently Asked Questions
Everything you need to know about your Metro Hobbies shopping experience.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn apparel with original tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned.
Do you offer international shipping?
Yes, we ship to selected international destinations. Shipping costs and delivery times are calculated at checkout based on the destination country.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay.
How do I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.